CX is the pulse of every business revolving around attractiveness and dependability of your designs. Brand identity, product design and service design altogether provides good CX. Customer experience operations (CXO) manages CX with the help of a dedicated marketing team that ideates customer engagement activities and customer behavior management through market research analytics.
BOX is a UX strategy to help you provide the best experience for vendors to operate their business your platform. It is of utmost importance to design a platform/product that works efficiently for these vendors as it is an aspect that affects your customer experience.
BOXO helps you achieve this efficiency by managing your wings of operation and handle the supply and demand of your business.
Here is the Reference Documents:
All these individual strategies collectively aid BX reflecting on how your business functions on a decision-making level, providing sensible data that supports decision transparency.
Primary aspects that boost customer experience is people and product. Hence every time you have an idea for a product, strategize your design with a vision of what you want to achieve with it and success is assured.
Here is the 5X’s Owl’s Eye Strategy Cards:
Here is the Worksheet documents(Grey):
